FAQ

1. How long will it take for my order to ship and how can I track it?

Products in stock are shipped out within 2 business days. You can check the status of your order anytime through your tracking number which is sent to email provided once your order has shipped.

2. What is the minimum amount I can order?

All of our items are sold at a minimum of 1 full case except for the following:

  • Glass bottles are arranged by tray in each case, minimum quantity that can be ordered is 1 tray. 
  • If purchasing with matching glass bottles, droppers are sold equivalent. 

 

3. What is the return policy?

If you are not happy with your order you have 30 business days to return the item(s) from the delivery date.

In order to be eligible for a return your item must qualify under the following conditions:

  • Must be unused/undamaged
  • Must be in the original packaging
  • Will need a receipt or proof of purchase
  • Clearance Items and Special Order items may not be returned

*Please note that all returns are subject to approval.

4. What is your contact information and business hours?

We are available during business hours via chat, email cs@fhpkg.com, or you can give us a call at (951) 848-7680 during our business hours Mon. through Fri. 7am – 5pm

5. Am I able to cancel an order I just placed?

If you need to cancel your order please send request to cs@fhpkg.com and confirmation will be sent within 24 hours.

6. Which international countries are you able to ship to?

At this time, we are limited to shipping international orders to Canada only.

7. Do you provide samples?

Samples can be ordered directly through our website! Please click our link at the top right of our site to get started.

If you do not see the item you would like a sample of, please send us an email at cs@fhpkg.com

8. What are your payment methods?

Visa, MasterCard, AMEX, and Discover are all acceptable payment methods.