FAQ

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Business Hours: 

Monday – Friday 7:00am to 4:30pm Pacific Standard Time

Contact us at:

Phone: +1 (951) 848-7680

Email: [email protected]

Live Chat: Available from 7:00am to 4:00pm PST

We highly recommend ordering in full case quantities to ensure the protection of your items during shipping. Partial case orders will be individually packaged and include foam peanuts for added cushioning.

For most closures, the minimum order quantity is 25 pieces.

When it comes to glass products, they are typically arranged and wrapped in a tray within each full case. Therefore, the minimum order quantity is 1 tray, with a few exceptions:

– Powder coated bottles (Frosted, Matte, & Glossy Colored Bottles) must be ordered in full cases.

Please note that there is a $10 small order fee for orders totaling $50 or below. However, if you would like to have this fee waived, please ensure that your cart value exceeds $50. It’s important to mention that the small order fee does not apply to sample orders.

Ordering samples is quick and convenient through our website. Simply visit the product page and click on the “Request A Sample” button. You can add up to 15 samples to your cart per order.

Please note that a flat rate shipping cost of $11.99 will apply to sample orders, which are shipped via our UPS Ground account.

If your order exceeds 15 pieces or if you have placed more than 3 sample orders within a span of 2 weeks, kindly provide us with a shipping account number that we can charge. Additionally, if you require expedited shipping for faster delivery, you can select from the available shipping methods and provide a valid UPS or FedEx shipping account number.

While we strive to ship all orders received before noon PST on the same day, we cannot guarantee same-day shipping for orders received after that time. If you place your order after noon PST and opt for expedited shipping, please consider that your package may not ship until the following day.

If you prefer to use your own shipping label, please reach out to our Customer Support Team for further assistance.

Our bottles are thoroughly cleaned and packaged in wrapped trays or plastic bags for optimal cleanliness. However, it’s important to note that they are not considered sterile.

During the shipping process from our manufacturer to our warehouse, it is common for products to acquire minor scuffs, marks, or scratches. Unfortunately, due to the nature of packaging, it is challenging to completely prevent such occurrences.

It’s worth noting that frosted finish bottles have a tendency to attract oily residues. We kindly ask you to handle these bottles with care. In the event that they become contaminated during unpacking, you can try using a vinegar-water solution to spray and wipe them down with a clean cloth.

For incomplete or incorrect orders, please send an email to [email protected] to file a claim. Our team will review your claim within 1 to 2 business days. Once we verify the issue, we may move forward with a replacement or refund. 

What to include in your email: 

• • Order # with a clear description of the issue 
  • Clear photos for verification of claimed issue 
  • If damaged, please provide quantity and SKU/item description of product

We limit orders to only 3 per day, per account.

We do this to limit the amount of multiple shipments being shipped as parcels, as it is safer to ship multiple parcels on a pallet.

We accept a variety of payment methods including: PayPal, Visa, MasterCard, AMEX, and Discover.

To cancel your order, we kindly request that you contact us immediately at: +1 (951) 848-7680. Please take note of the following charges that may apply:

1. If your order has not yet left our facility, we will cancel it at no cost.
2. In the event that your order has already been shipped, a 15% restocking fee and any applicable return charges will be incurred to bring the shipment back to our location.
3. Orders canceled before preparation for shipping will not be subject to any charges.
4. Orders canceled after being pulled and prepared for shipping will incur a 15% restocking fee.
5. For order cancellations received after the order has been shipped, a 15% restocking fee and any relevant shipping fees for returning the order to our location will apply.

Business Hours: Monday – Friday: 7:00am to 4:30pm Pacific Standard Time

You can reach us through the following contact information:

Phone: +1 (951) 848-7680 Email: [email protected] Live Chat: Available from 7:00am to 4:00pm PST

At this point, we are unable to retrieve your order from the carrier, but you can contact UPS to reroute your package with the tracking number provided!

We limit orders to only 3 per day, per account.

We do this to limit the amount of multiple shipments being shipped as parcels, as it is safer to ship multiple parcels on a pallet.

For detailed instructions on our return process, please visit our return policy page at https://www.fhpkg.com/return-policy/. You will find comprehensive information under the section titled “Return Process.”

Domestic Shipping

We utilize UPS for domestic shipping of all online orders within the United States. Orders placed before 11:00am PST will be shipped on the same business day, while orders placed after 11:00am PST will be shipped within 24 hours (excluding weekends). To track the progress of your order, simply use the tracking number provided in your customer portal. You will also receive an email notification once your order has been shipped.

If you have a UPS account, we can utilize it at no additional cost upon request. Please note that UPS does not deliver packages to PO Boxes. However, residential and business addresses are acceptable.

For large orders that require pallet shipment and transportation via large trucks, please allow up to 3 days for shipping. Our dedicated Customer Support team will personally contact you to discuss any necessary accommodations for pallet shipment if you have placed significant orders for glass products. Keep an eye out for a call or email from our team.

International Shipping 

Currently, we do not offer international shipping for online orders. However, our wholesale division is capable of shipping bulk orders to Canada. Please note that duties and taxes are not included in the shipping cost and will be the responsibility of the customer. For further details and assistance, kindly reach out to our Sales Team through the following contact information:

Phone: +1 (951) 848-7680

Local pickup option is available at our Eastvale location. An email notification will be sent once orders are ready for pick up. 

13977 The Merge Street, Unit B Eastvale, CA 92880

FH Packaging takes pride in its partnership with Route, a renowned provider of package protection and tracking solutions. By opting for Route+ at checkout, you can ensure that your order is safeguarded against damage, loss*, or theft. In the unfortunate event that your order fails to arrive or arrives in a damaged condition, you can easily file a claim with Route and receive either a replacement or full reimbursement. We are thrilled to offer this service to our valued customers and highly recommend utilizing Route+ package protection during the checkout process.

*Please note that claims for packages marked as “delivered” must be filed within 5 to 15 days from the date of delivery. For packages presumed to be lost (where the status is not “delivered”), claims must be filed within 7 days (20 days for international shipments) and within 30 days from the last checkpoint.

Unfortunately, we cannot ship to P.O. boxes at this time. We require a physical street address for all deliveries to ensure prompt and secure delivery of your order.