FH Packaging Terms and Conditions
GENERAL 30 DAYS POLICY
We accept returns and exchanges of most merchandise purchased on fhpkg.com within 30 days of delivery. However, there are some exceptions:
- Condition: Returned items must be unused and in original, resalable condition.
- Ineligible Items: Clearance items and special custom orders cannot be returned or exchanged.
- Inspection: All returned items will be inspected before a refund or credit is issued.
- Restocking Fee: A 15% restocking fee applies to returns for reasons other than damage, incomplete orders, or incorrect items received.
- Free Shipping: If the original order included free shipping due to a promotion and the return is due to a customer error (e.g., wrong address, incorrect items ordered), the 15% restocking fee will be applied to the refund or credit.
- Paid Shipping: If you paid for shipping on the original order, that cost will not be refunded.
- Return Shipping: You are responsible for return shipping costs.
- Glass Products: Special handling is required. Glass products must be returned on a pallet shipment. We will not accept returns of glass shipped via UPS or FedEx.
FOR GLASS ITEMS
Please notify our customer service at [email protected] within 14 days of arrival if the package is found with visible damages or missing merchandise. To prevent damage to glass items on larger orders, we will sometimes offer our customers to ship their orders on a pallet at no additional cost if your order qualifies for free shipping. We will notify you and ask for your permission to opt for this service. As a common policy of all LTL or FTL trucking companies, a signature will be required upon delivery. It is the customer’s responsibility to check for any visible damages or note any missing boxes. If the delivery receipt has been signed as complete and not damaged, we will not be able to file a claim against the delivery company, therefore, no refunds or exchanges will be issued.
REFUNDS
Refund process could take 5-7 business days upon package arrival at our returns department. All refunds are processed with the original payment method.
EXCHANGES
Merchandise can only be exchanged for certain items. Please contact our customer care for additional information.
PREPARING YOUR RETURN
- Ensure you have met the conditions listed on this page to confirm eligibility.
- Contact us via. [email protected] or (951)848-7680 to obtain your RMA (Return Merchandise Authorization) number.
- Ship authorized return items to:
F.H. Packaging ATTN: Returns/Exchanges 13977 The Merge St, Unit B Eastvale, CA 92880Please note, that we cannot take responsibility for any returned item(s) that become lost or damaged during transit. We recommend using a shipping service that provides you with a tracking number, to secure your shipment and help track the return until it reaches our facility.
Our standard warehouse processing time is 1 – 2 business days. Please allow an additional 1 – 5 business days for transit. From order placement to receipt of the product may take between 2 to 7 business days, if shipped in the continental US. Unless specifically requested, orders will ship via UPS Ground. In the event that an item is out-of-stock, you will be contacted with options for replacements or backorders. If there is no response within 24 hours, we will ship all items we have on hand and backorder any remaining items. Backorders will be shipped once the product has arrived in our warehouse.
**ATTENTION** Upon receipt of material, BEFORE SIGNING, please inspect for damage and incorrect quantity (including hidden damage). *Any damage or change needs to be logged!
Shipping with Your UPS Account
We’re happy to accept your UPS account number for billing your shipment. Here’s how:
- Use the coupon code SHIPLABEL at checkout.
- Include your UPS account number in the order notes section.
Additional Information
- Need to arrange an LTL shipment? Contact us with 24-hour notice for assistance.
- Please note that orders with invalid UPS account numbers will only be held for 7 days.
All Other Shipping Accounts: If you would like to use a different carrier account. Please inform our Customer Care specialist of your order. We will prepare your order and send you the Shipping Dimensions and Requirements. You will need to create a shipping label using your Shipper Account Number and set up a Pickup. Please Inform our customer care specialist of the label and pick-up and we will send your order out.
Limit 3 Orders Per Day: We limit the number of orders you can place in 1 day per account due to safely shipping out multiple shipments in 1 pallet. We cannot ship multiple parcels as the safety and quality of the product might be compromised during transit if shipped through a parcel.
Once an item has been pulled and boxed for shipping, any cancellation of the order is considered a return and a 15% restocking fee will be charged. -To cancel an order please call us at 1-951-848-7680. An order can be canceled at any time. However, please be aware of the following fees that may apply:
- An order cancellation that is placed prior to the order being prepared for shipping will be canceled at no charge.
- An order cancellation received after the order has been pulled and prepped for shipping will incur a 15% restocking fee.
- Any order cancellations received after the order has been shipped will incur a 15% restocking fee and any applicable shipping fees to return the order to our location.
All boxes and items ship from FH Packaging in optimal condition. All our packages meet UPS shipping requirements upon leaving our warehouses. Any damaged items are shipping-related and claims must be placed with the shipping company (UPS). FH Packaging will take necessary precautions to avoid damage and will not claim responsibility for items damaged during shipment. If your product is damaged, please email [email protected]
Shipping for International Orders:
The recipient of an international shipment may be subject to such import taxes, custom duties, and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the receiver ; FH Packing has no control over these charges, nor can FH Packing predict what they may be.
For International orders shipping via UPS, the brokerage fees and taxes will be billed to the receiver. If you choose to use your own carrier, you will be responsible for those fees and providing a broker to get your order through customs.
Shipping Deadlines
To ensure your order ships out promptly, please be aware of our deadlines:
- UPS & LTL Shipments: Orders must be placed by 1:00 PM PST to ship the same business day.
- Customer’s Carriers: We require 24-hour notice for pickups by your chosen carrier.
Orders received after these deadlines will be processed the following business day.
Local Pick-Up
FH Packaging offers Local Pick-Up at their Southern California Headquarters (13977 Limonite Ave Unit B, Eastvale, CA 92880). You’ll receive an email notification when your order is complete and ready for pick-up within a 10:00 AM – 4:00 PM PST window. They’ll hold your order for 30 days and attempt to contact you if not picked up. Items returned after 30 days will be subject to a 15% restocking fee. We will then process your refund for the remaining balance.
Pick-Up at Other Locations
Local pick-up at FH Packaging’s other locations is possible, but only for full cases of products. If your order requires breaking down cases or your location isn’t in California, contact customer service at [email protected], (951)-848-7680, or use their live chat for assistance.
Sample Orders
Sample Local Pick-Up orders follow the same 10:00 AM – 4:00 PM PST window at the Eastvale headquarters. Please note that reserved items will be held for you for 7 days only. After 7 days, your reservation will be cancelled automatically.
Our promotional offers are subject to change and we reserve the right to refuse a promotional offer at any convenience.
10% Off First Purchase
- Welcome offer! Use this coupon to get a discount on your very first online purchase.
- Promotion only applicable to online orders
- Don’t forget to redeem your 10% Off Promo Code! Apply it to your cart or at checkout to receive your discount. (Please review your Spam folder or contact one of our customer service representatives through Livechat or email for the promotional code).
Proposition 65 and Product Warnings
As required by California’s Proposition 65, it’s the manufacturer’s responsibility to provide product warnings. FH Packaging prioritizes customer access to product information and fulfills all warning requests. If you have questions about product content or potential warnings, contact customer service or your packaging consultant.
Product Compatibility Testing
Due to varying ingredients, especially active ingredients and essential oils, some plastics might react poorly and become unusable. We cannot guarantee compatibility with your specific product.
To ensure suitability, we offer free samples (customer pays shipping). We recommend testing your product with each container before large-scale production.
Customer Responsibility
FH Packaging is not responsible for the suitability of containers or closures for your specific needs. It’s your responsibility to conduct product compatibility testing with your chosen containers and closures. We are also not liable for any damages resulting from your selection and use of our products.
We strive to ensure all pricing and product specifications are accurate. However, if an error occurs, we will notify you before processing your order and offer you the following options:
- Cancel the order and receive a full refund.
- Place a new order at the corrected price.